Leading Provider of Complete Nationwide Car Park Management Solutions

Appeals Process for Car Park Enforcement: Parking Charge Notice (PCN) How to Appeal against a PCN (Parking Charge Notice)

Premier Parking Solutions

Appealing a PCN

You have the option to appeal against the charge you have received. However we would issue the following guidance should you wish to pursue this course.

A parking charge is issued if a vehicle is parked in contravention of the advertised conditions on property we own, lease or have been contracted to patrol. Please be aware that our signage meets or exceeds the requirements of the International Parking Community codes of conduct.

However, if you feel you have grounds for appeal, please do so within 21 days of issue noting the conditions below:

Ensure you have read the conditions before submitting an appeal

Make a PCN Appeal here >>

PPS continue to have success in the County Courts with recent victories in Truro, Bodmin, Plymouth, Torquay, Exeter and Birmingham to name a few, following up on unpaid PCNs. Drivers are still going to courts in the belief that PCNs issued on private land are somehow invalid. This is despite the Protection of Freedoms Act cementing in law the legality of the issuing of PCNs on private land and the transferring of the liability to registered keepers if the drivers are not identified. This statute has been further clarified by the supreme courts ruling in Parking Eye v Beavis where additionally the Lords agreed that the charges levied were fair and reasonable

Appeals Procedure

Should you wish to pursue an appeal, please ensure your appeal contains the following information or we will be unable to process it:-

  • Your PCN number
  • Your name and full postal address including postcode
  • Whether you were the driver, keeper or hirer of the vehicle on the date in question (we cannot consider an appeal without this information)
  • Your vehicle registration number
  • The date of the contravention
  • Any copies of evidence you have to support your appeal
  • Your contact telephone number and email address

We aim to provide a fair appeals service carried out by our experienced appeals team. The team uses photographic evidence, reports from our on-site operatives and your correspondence when dealing with any dispute.

If your appeal is unsuccessful you have the opportunity to appeal to an independent appeals service, details of which will be provided to you at the appropriate time.

Please note we will defend ourselves vigorously and consider recovering costs against any County Court action that may be issued against us. Refunds of any payments received will only be provided if an appeal is proved by our appeals manager.

A summary of motorist obligations can be found within the International Parking Community’s publication called “Marking the Lines: Addressing the Parking (Code of Practice) Act 2019 and the Importance of Protecting Private Land” Please see this publication by clicking the link below.

To review the publication, click here

Appeals will NOT be considered for the following reasons:

  • Your ticket fell down/was blown off the dashboard/on the seat etc.
  • Your ticket was not displayed clearly, face up, on the dashboard of your vehicle
  • You forgot to display your ticket
  • You went to get some change
  • You did not know it was a Pay & Display car park
  • You were only a few minutes overdue
  • You only stopped for a few minutes

What will happen

Please clearly state your reason for appeal and detail any other information you feel is relevant. This must be done within 21 days from the date on which the parking charge was issued or the appeal cannot be heard, or within 14 days if you wish any discounted payment period to be honoured. Our Appeals Department will respond in writing or by email within 28 days with a decision.

The amount outstanding WILL NOT increase whilst we consider your Appeal. If your appeal was received within the discount payment period, the opportunity to pay the reduced charge will be extended after a decision has been made.

Pay & Display Tickets

Pay & Display car parks apply conditions of parking that Pay &l; Display tickets must be clearly displayed on the dashboard of your vehicle, with the issue and expiry time clearly visible to our staff. If failure to display or incorrectly display a ticket is the reason for the charge you have received, any appeal would be dealt with by our appeals team reviewing the photographic evidence supplied by our enforcement officers. In this case producing a valid ticket, after the event, for the time the charge was issued with an appeal would not be sufficient cause to cancel a notice.

Please note that only in the event that you are unable to access the internet should you appeal your parking charge by post. Please use the following address and ensure that your appeal meets the requirements set out under ‘Appeals Procedure’ above: Premier Parking Solutions Ltd, PO Box 471, Newton Abbot, Devon TQ12 9FX

If your appeal is unsuccessful you have the opportunity to appeal to an independent appeals service, details of which will be provided to you at the appropriate time.

Welcome to Premier Parking Solutions PCN payment system.

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